We post express to Australia and Internationally on Tuesdays and Thursdays each week.
Australia orders are sent via Australia post express service, generally over night but if you are located in a non central area it can take a few days. WA takes 3-5 days with express. International orders are sent via DHL express, taking 3-5 days depending on where you are located.
DOMESTIC AUSTRALIAN SHIPPING: – $10 express shipping for orders under 500 grams. And heavier parcels are charged on a weight based range from $10-$20 and this will be displayed at checkout what your cost is depending on what you have ordered. Please see www.auspost.com.au for delivery times. To track your item please do this via the Aus post website at www.auspost.com.au
INTERNATIONAL SHIPPING: International shipping is sent via DHL Express service. Cost is variable depending on location. For a 500 gram parcel to the USA the cost is approx. $23 and for Europe is approx. $33. It is weight based so the heavier the item, the shipping charge increases and this will be displayed at checkout before you complete your order. This service is fully trackable and takes between 3-5 days depending on location. Shipments can be tracked at www.dhl.com
CUSTOMS/IMPORT TAXES FOR INTERNATIONAL ORDERS – All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Grace Bijoux will declare full value paid on international shipments.
For all Australian orders, if tracking is available, it takes approx. 10-14 days to get a response. So no refunds will be given until we have a conclusion from Australia post.
For International orders, it takes 30 days for DHL to investigate lost parcels. Therefore we will not refund until the investigation process is complete.